Rolling Stones fans are scrambling to get refunds on concert tickets, hotel bookings and flights after the veteran rockers postponed their Australasian tour – but they could be back in October.
The postponement could cost tens of million of dollars with all crews, transport and venues placed on standby, and merchandise with dates printed on them now useless.
Frontier Touring said work was underway to reschedule dates for the 14 On Fire tour and an announcement would be made as soon as possible.
The tour was cancelled following the death of frontman Mick Jagger’s girlfriend, L’Wren Scott, in New York.
Jagger was expected to travel to the US from Perth, where the first concert was to be held on Wednesday night.
But The Rolling Stones plane remains at Perth airport and there has been no sightings of the band in the city since Tuesday, when drummer Charlie Watts was reportedly seen shopping in King Street.
Watts, Keith Richards and Ronnie Wood were also said to have been spotted in the Hyatt hotel foyer later that night.
Promoter Michael Gudinski was seen leaving the Hyatt just after 2pm (WST), followed shortly after by Watts’ granddaughter Charlotte.
Ticket holders have been asked to keep their tickets until new dates are announced, but those wanting refunds can get them via ticketing agencies.
“If the new dates are not suitable, rest assured you will be able to secure a refund,” Frontier Touring said.
The band was paid $450,000 to open the revamped Adelaide Oval but it is understood that money will be returned to the state government.
The venue is now working to find an alternative date – but that could not be until after the AFL season, which means the rockers may not return to Australia until October, after they tour Europe.
Choice said consumers had a right to a refund and could also seek a refund or date change with airlines and hotels if bookings had to be cancelled.
“While airlines and hotels aren’t obligated to provide refunds, some may show discretion in helping consumers,” Choice said.
“If you’re unable to change your travel arrangements, you may be covered by ticket insurance or travel insurance.”
If Ticketek and Frontier Touring did not provide a suitable outcome, consumers could complain to the department of fair trading or consumer affairs, Choice said.
Viagogo said tickets purchased through its website could be refunded, while eBay policies say its customers can seek a refund or replacement ticket.